Policies
Privacy Policy
This notice sets out how Warm Homes Suffolk and DESNZ will use your personal data, and your rights. It is made under Articles 13 and/or 14 of the UK General Data Protection Regulation (GDPR). This notice relates to data collected under the LAD/HUG/ECO scheme operated by Suffolk County Council and their partners, East Suffolk Council, Ipswich Borough Council, Babergh and Mid Suffolk District Councils, West Suffolk Council with installers Aran Services, Cornerstone East Anglia Limited, CMC East Anglia Ltd, R J Dean Plasterers Limited, E.On Energy Solutions Limited, Warmpro Insulation Specialists Ltd, and PHS Home Solutions Limited, and in partnership with Greater South East Energy Hub. LAD and HUG schemes are funded by the Department for Energy Security and Net Zero.
Your Data
The data
We will process the following personal data:
Customers:
- Address and details of property receiving the LAD/HUG/ECO installation(s)
- Details about the LAD/HUG/ECO installation(s) installed at the property, including type, size and cost
- Contact address (if not the property receiving the LAD/HUG/ECO installation(s))
- Address and details of property offered, but not receiving, the LAD/HUG/ECO installation(s)
- Your name
- Household income and any other scheme eligibility information
- Any financial contribution you have made towards the LAD/HUG/ECO installation(s)
- Details about the expected energy, carbon and cost savings expected to be delivered by the installation, including pre- and post-installation property EPC details where appropriate
- Email address (optional)
- Phone number (optional)
Installers:
- Your name
- Relevant accreditation and registration information
- Contact address
- Email address
- Phone number
- Details of LAD/HUG/ECO installations delivered
- Whether directly contracted or sub-contracted by LA to install LAD/HUG/ECO installations
- The number of employees in your organisation
Purpose
The purpose(s) for which we are processing your personal data is to support the delivery and administration of LAD/HUG/ECO.
Delivery and administration of the Scheme may require linking of your data to other datasets held by the Department for Energy Security and Net Zero (DESNZ).
DESNZ will be conducting an evaluation of the Scheme. This may include you being contacted to take part in further research. Where the research involves processing of personal data in addition to that already collected for delivery of the Scheme, you will be given the opportunity to opt-in to that research at the point of contact.
Your data may also be used for statistical, research and fraud prevention purposes.
Legal basis of processing
The legal basis for processing your personal data is:
Public task: Processing is necessary for the performance of a task carried out in the public interest .
The specific public task is the delivery, administration and evaluation of, as well as statistical, research and fraud prevention purposes relating to, the Scheme, a government funded scheme aiming to raise the energy efficiency of low energy performance homes (those rated at EPC Band D, E, F or G), including off-gas grid homes. Funding is provided to Local Authorities who engage consumers and manage the delivery of installations in homes.
Consent: Use of your personal data to contact you to take part in further research will be subject to your consent.
Recipients
Your personal data will be shared with:
- The Department for Energy Security and Net Zero (DESNZ) and its contractors for delivery, administration and evaluation of the scheme, statistical, research and fraud prevention purposes.
- Ofgem and delivery partners of central and local government home energy schemes such as the Energy Company Obligation and Renewable Heat Incentive
Your personal data may also be shared with other Government departments where necessary.
We may share your data if we are required to do so by law, for example by court order or to prevent fraud or other crime.
Personal data shared with DESNZ will be stored on their IT infrastructure and will therefore also be shared with their data processors Microsoft and Amazon Web Services.
Retention
Your personal data will be stored securely by DESNZ for a maximum period of 25 years following the close of the Scheme. DESNZ may choose to store anonymised data beyond this period.
Your rights
You have the right to request information about how your personal data are processed, and to request a copy of that personal data.
You have the right to request that any inaccuracies in your personal data are rectified without delay.
You have the right to request that any incomplete personal data are completed, including by means of a supplementary statement.
You have the right to request that your personal data are erased if there is no longer a justification for them to be processed.
You have the right in certain circumstances (for example, where accuracy is contested) to request that the processing of your personal data is restricted.
You have the right to object to the processing of your personal data where it is processed for direct marketing purposes. You have the right to object to the processing of your personal data.
You have the right to withdraw consent to the processing of your personal data at any time, where processing is based on your consent.
How to make a request
If you wish to make a request associated with any of the rights listed above, contact DESNZ using the contact details at the bottom of this notice.
International transfers
As personal data shared with DESNZ will be stored on their IT infrastructure, and shared with their data processors Microsoft and Amazon Web Services, your data may be transferred and stored securely outside the European Economic Area. Where that is the case it will be subject to equivalent legal protection through the use of Model Contract Clauses.
Complaints
If you consider that your personal data has been misused or mishandled, you may make a complaint to the Information Commissioner, who is an independent regulator. The Information Commissioner can be contacted at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113
Email: casework@ico.org.uk
Any complaint to the Information Commissioner is without prejudice to your right to seek redress through the courts.
Contact details
You can contact the DESNZ Data Protection Officer at:
DESNZ Data Protection Officer
Department for Energy Security and Net Zero
1 Victoria Street
London
SW1H 0ET
Email: dataprotection@beis.gov.uk
Terms and Conditions
This page provides the terms and conditions relating to the Warm Homes Suffolk website.
Disclaimer
Warm Homes Suffolk makes every effort to ensure the information published on this website is accurate. It disclaims any liability for error or omission, however caused.
Users who rely on this information do so at their own risk. Should you need to rely on information provided in these pages, you are advised to seek separate confirmation from the council that the information is correct.
Warm Homes Suffolk does not maintain any of the sites provided as links. It therefore does not assume responsibility for the contents of any other site, nor does any link constitute endorsement of that site, its sponsor or its contents.
Copyright
All content on this website, including but not limited to text, graphics, photographs, images, moving images, sound, illustrations and software are owned by Warm Homes Suffolk unless otherwise stated.
Permission is granted for material to be downloaded to file or printer for private or non-commercial uses only. Any other use requires the written permission of Warm Homes Suffolk.
Links
Many pages on our website include links to other sites. These links provide users with further sources of relevant information and advice.
Warm Homes Suffolk does not maintain the external sites accessed through these links, and therefore does not assume any responsibility for their content. The inclusion of a link to a third-party website on our pages should not be considered an endorsement or recommendation.
If you have any queries about information accessed through links, you are advised to check directly with the organisation concerned.
All external links on the site are reviewed regularly to check their content and quality. However, if you find a broken link or it links to material you feel is unsuitable, please contact us and let us know.
Linking to us
If you have a website, you're welcome to link to the Warm Homes Suffolk website without requesting specific permissions.
Our home page address is www.warmhomessuffolk.org and should be labelled "Warm Homes Suffolk". You may also link to any other page within the site using the appropriate URL.
You may link to us from your site as long as our site appears in its normal form. For example: it does not appear inside your own frameset; with any advertising; or in such a way as to pass off the material as your own. Please respect our copyright.
All organisations funded or partly funded by Warm Homes Suffolk must include a link to the council on their website.
Terrorism Act 2006: notice-and-take-down requirement
Organisations that provide websites must be aware of a notice-and-take-down requirement contained within the Terrorism Act 2006, which came into force on 13 April 2006, and ensure that they have procedures to handle any notices served on them under the Act.
Sections 3 and 4 of the Act enable a police constable to give written notice to an organisation that a particular statement they publish electronically is unlawful, because it relates to terrorism.
If the organisation does not remove or amend the statement within two working days (only Saturdays, Sundays, Bank Holidays, Christmas Day and Good Friday are excluded), then it will be considered to have endorsed the statement and will thereafter be liable to prosecution for encouraging terrorism or disseminating terrorist publications.
An organisation served with a notice is also required to take all reasonable steps to prevent future re-publication of the same or similar statements, including an investigation into who published the statement and removing that person's ability to publish in future.
Warm Homes Suffolk will comply promptly with any such requests.
Cookie Policy
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
Accessibility
This accessibility statement applies to www.warmhomessuffolk.org.
This website is run by Warm Homes Suffolk. We want as many people as possible to be able to use this website. For example, that means you should be able to:
change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
email info@warmhomessuffolk.org
call [03456 037 686]
We’ll consider your request and get back to you as soon as we can.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: info@warmhomessuffolk.org.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out more about our interpreting and translation services, including how to contact us to make a request
Technical information about this website’s accessibility
Warm Homes Suffolk is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Disproportionate burden
Coding Issues
Duplicate id – the same ID is used on more than one element on seven pages. This fails WCAG 2.1 Section 508 (2017) A.4.1.1. This is part of the Squarespace structure the website is built with and is unchangeable.
A button element is empty and has no accessible name on seven pages. This fails WCAG 2.1 Section 508 (2017) A.4.1.2. This is part of the Squarespace structure the website is built with and is unchangeable.
Visibility
Text and background colours at specific points should have a contrast ratio of 4.5. In certain places this is 2.14 or 2.86. This fails WCAG 2.1 Section 508 (2017) AA.1.4.3.
Not all the colours on the body or a elements have been set. This fails WCAG 2.1 AA F24 Section 508 (2017) AA F24. This is part of the Squarespace structure the website is built with and is unchangeable.
The CSS outline or border style on an element on several pages makes it difficult or impossible to see the dotted link focus outline. This fails WCAG 2.1 Section 508 (2017) AA F78 This is part of the Squarespace structure the website is built with and is unchangeable.
The user interface controls on the /contact page do not have sufficient contrast against the area outside the control. This fails WCAG 2.1 1.4.11
Preparation of this accessibility statement
This statement was prepared on 10th March 2022. It was last reviewed on 10th March 2022.
This website was last tested on 10th March 2022. The test was carried out by Spring on behalf of Warm Homes Suffolk.
As this site is relatively small we chose to test all pages, rather than just a sample.